Refund policy

REFUND POLICY

You have the right to withdraw from the contract within 15 days of receiving the product, without giving any reason, pursuant to the Italian Consumer Code (Legislative Decree 206/2005) and EU Directive 2011/83.

How to request a refund

The fastest way to request a return is to sign in to your customer account and start the request directly from the relevant order. Alternatively, you can exercise your right of withdrawal by sending a notice to contacts@bngrealshoes.com, optionally using the Withdrawal Form, within 15 days of receiving the product. No prior approval or assessment on our part is required: withdrawal is your right.

We will provide you with return instructions. The product must be shipped back intact, with original labels and packaging, within 14 days of the withdrawal notice, always via a trackable courier service (both for returns from Italy and from abroad).

Return shipping costs

For returns from Italy, you can request a prepaid return label from us: the corresponding cost, a flat fee of €10, will be deducted from the refunded amount. Alternatively, you may arrange your own trackable shipment at your own expense.

For returns from abroad, trackable shipping is arranged and paid for by the customer.

Refund timing and method

The refund is issued within 14 days of receiving the returned product, or of receiving trackable proof of shipment from the customer, whichever occurs first, using the same payment method used for the purchase.

If the returned product shows signs of wear, damage, or is missing components (labels, original packaging, accessories) due to handling beyond what is necessary to establish its nature and characteristics, we reserve the right to apply a deduction proportional to the diminished value of the goods, as provided under Art. 57 of the Italian Consumer Code. This deduction does not apply when withdrawing from an intact product.

Defective or non-conforming products

If the returned product is defective or does not conform to what was ordered, return shipping costs are fully borne by B&G Projects Srl, pursuant to the legal warranty of conformity (Art. 128-135 of the Italian Consumer Code).

Size/model exchange

If you wish to exchange the product for a different size or model, contact us at contacts@bngrealshoes.com: we will handle the exchange following the same terms and timing described above.

For any further information, please write to us at contacts@bngrealshoes.com.